As specified in our engagement agreements, there are no refunds. Payments are deemed earned upon receipt.
If by accident our A/R department processes a payment that a client does not owe on a billing error. We will gladly and immediately issue the client a refund ASAP, in most cases the same day. Please allow 72 hours as the refund must batch out of our system, through our processors and your banks processors.
Please inform us directly if you have a billing anomaly so we can quickly make any corrections immediately versus calling your credit card company and creating delays and or paperwork problems in dealing with chargeback issues.